THE OUTSOURCING URBAN MOBILITY IN INDUSTRY 4.0 AND THE CHALLENGES FACED BY THE CATEGORY OF WORKERS IN SEARCH OF RIGHTS AND OCCUPATIONAL SAFETY

Abstract

This article has as its central scope to capture the challenges faced by service providers for delivery applications and urban mobility on demand such as Uber, 99POP, iFood, Rappi, among others, a profession that has emerged with innovations in technology and Industry 4.0, which with the Brazilian economic crisis, a mass of workers changed their careers out of necessity and faced new challenges, with a category that is not recognized by law, there are flaws in terms of job security, and the study will also analyze the main diseases and injuries acquired while working. In addition to highlighting other risks faced by this new category of workers, such as urban violence in large cities. For this, a descriptive research was carried out with qualitative and quantitative analysis of data using books, articles, dissertations, newspapers and magazines to support the analysis of the content extracted from the interviews that took place from January/2020 to March/2020, where it was possible to know and describe the routine, the difficulties, as well as the activities that directly affect the health and safety of this service provider's work.