ORGANIZATIONAL DISCONNECTION AND ITS IMPACTS ON THE EFFECTIVENESS OF PUBLIC CLEANING IN THE MUNICIPALITY OF ALENQUER-PA

Abstract

The study aims to understand how the intraorganizational interactions of the Public Cleaning Coordination in the Municipality of Alenquer-PA influence the effectiveness of the services provided by the coordination. For that, an interview was used with public cleaning coordinator, administrative secretary, class leader and garis. It was observed that due to the lack of effective organizational differentiation and, above all, the lack of coordination and a shared organizational culture between different secretariats and their managers has induced organizational conflicts that limit organizational effectiveness. It is concluded that the lack of coordination by the internal dysfunctions and with the other public sectors of the municipality has provoked inefficiency in the local public services. This fact contributes to a better understanding of the impact of intraorganizational dimensions on the effectiveness of public services.